Exchanges and Returns

INTRODUCTION

At AMMI, your satisfaction matters. This policy governs all exchanges and returns for purchases made in our online store. By completing a purchase, you confirm that you have read and accepted these terms in full. All exchange and return requests must be communicated in advance by email to ammi@ammi.com.br — items sent back without prior notice will be automatically returned to sender.

1. GENERAL CONDITIONS FOR ACCEPTANCE

For any exchange or return to be processed, the item must meet all of the following conditions:

Be in perfect condition, with no signs of wear or washing;
Show no trace of perfume, body odour, or any fragrance indicating the item has been worn;
Show no stains, marks, pet hair, lint, or any damage occurring after receipt;
Have all original tags attached and intact;
Be in its original packaging, with hygienic seals intact (swimwear);
Not have been altered in any way (hemming, adjustments, tailoring, etc.);
Be accompanied by the original invoice received with the order.

AMMI reserves the right to refuse items that do not meet these conditions. In such cases, the item will be returned to sender without prior notice, with return shipping costs borne by the customer.

Sale items are not eligible for exchange or return.

2. EXCHANGE FOR MANUFACTURING DEFECT

Under Brazilian Consumer Protection Law, customers have the right to report visible defects within 30 (thirty) days of receipt for non-durable goods, and 90 (ninety) days for durable goods.

To request an exchange, email ammi@ammi.com.br with the subject line "DEFECT EXCHANGE", including:

Your order number;
A detailed description of the defect;
Photos clearly showing the issue.

Our team will assess the item within 30 (thirty) calendar days of receipt. If a manufacturing defect is confirmed, AMMI will cover all shipping costs.

AMMI is not liable for defects resulting from improper use, as determined by technical assessment. Made-to-order or exclusive pieces outside our regular collection are not eligible for exchange or return.

Note: slight colour variations between collections from different periods are inherent to our handmade production process and do not constitute a defect.

3. EXCHANGE DUE TO DISSATISFACTION (NO DEFECT)

Exchange requests must be submitted within 7 (seven) calendar days of receiving your order.

Email ammi@ammi.com.br with the subject line "EXCHANGE REQUEST", including your order number and reason for the exchange. Please wait for confirmation from our team before shipping the item back.

Your item may be exchanged for any other product available on our website. Alternatively, the value may be converted into store credit, valid for 6 (six) months. Return shipping costs are the customer's responsibility.

Swimwear: exchanges and returns require the complete set (top and bottom) to be returned together, even if only one piece is being exchanged.

We do not reserve products for pending exchanges.

4. ORDER CANCELLATION — RIGHT OF WITHDRAWAL

As AMMI is a Brazilian retailer, international customers are encouraged to review their order carefully before purchase. Cancellation requests are accepted within 7 (seven) calendar days of receiving the order, in line with Brazilian consumer law.

To cancel, email ammi@ammi.com.br with the subject line "ORDER CANCELLATION", including your order number. The item must be returned in the conditions described in Section 1.

Upon receipt and inspection of the returned item, AMMI will process a full refund of the item value. Original shipping fees are refunded in cases of cancellation within the legal window; international return shipping costs are the customer's responsibility.

5. REFUNDS

After receiving and inspecting your returned item — a process that may take up to 20 (twenty) calendar days — your refund will be issued in one of the following ways:

Store credit, valid for 6 (six) months; or
Refund to the original payment method, processed within 15 (fifteen) business days of inspection. Credit card refunds may take up to two subsequent billing cycles to appear, depending on your card issuer.

Refunds are issued exclusively to the original payment method used at checkout. We are unable to transfer funds to third-party bank accounts or alternative payment methods.

6. RETURN SHIPPING COSTS

Manufacturing defect: shipping covered by AMMI;
Cancellation within the 7-day legal window: original shipping refunded by AMMI; return shipping covered by AMMI for Brazilian customers. International customers are responsible for return shipping costs;
Exchange due to dissatisfaction: return shipping is the customer's responsibility.

Each order must be returned separately with its corresponding postage code — returns from different orders cannot be combined into a single shipment.

7. HOW TO RETURN AN ITEM

Email ammi@ammi.com.br with the appropriate subject line before shipping anything back;
Wait for confirmation and instructions from our team;
Pack the item securely in its original packaging with all tags attached;
Include the original invoice (DANFE) inside the parcel;
Ship using the postage code provided by our team.

8. FINAL PROVISIONS

All exchange and return requests for online purchases are handled exclusively via ammi@ammi.com.br. For any questions, you can also reach us on WhatsApp at the number in the footer of our website.

Every purchase you make supports our social inclusion project and the development of our community of Brazilian artisans.